Job Description
Job DescriptionIT Specialist (799739)
Rate: $46.00/hour on W2
Worksite Address: Washington, DC
Duration: 05/25/2026 to 09/30/2026
Submittals due: 05/05/2026
Interviews: Both Webcam and In Person
Job Description:
Short Description:
The Office of Human Rights is looking for an IT Specialist to provide generalized day to day IT support.
Complete Description:
The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth daytoday technical operation.
This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.
Key responsibilities include but are not limited to;
Technical Support
- Provide Tier 13 support for hardware, software, network, and account issues.
- Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.
- Perform root cause analysis for recurring incidents and develop long-term solutions.
User Assistance & Leadership
- Deliver professional, customer-focused support to end users, including executive-level staff.
- Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.
- Train users on new technologies, tools, and upgrades.
- Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies
Endpoint & Device Administration
- Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.
- Administer endpoint management solutions to manage devices in bulk rather than individually.
- Maintain hardware inventory, lifecycle planning, and warranty tracking.
Networking & Systems
- Troubleshoot WiFi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.
- Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.
Case Management System Support
- Provide IT support for the organizations case management system, including access, troubleshooting, and updates.
- Work with vendors or internal teams to resolve escalated system issues.
Standards, Procedures and Governance
- Ensure IT project life cycles comply with District standards, procedures, and required documentation.
IT & Telecommunications Support Operations
- Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.
- Prioritize incoming requests, track progress, and maintain performance
Security & Compliance
- Support audits, asset tracking and inventory, and compliance with IT security and operational policies.
Process & Documentation
- Maintain and improve IT documentation, SOPs, and knowledge base articles.
- Recommend and implement service improvements and automation opportunities.
Data Migration
- Plan and execute data migration activities between systems or platforms.
- Validate migrated data and resolve issues related to data transfer or system integration.
Additional Duties
- Other duties as assigned.