Front Desk Receptionist

Job Description

Job DescriptionSalary: $45,000-50,000/year

The In2Great Receptionist:

• Phone Responsibilities

• Answer all phone callspleasantlyand direct as needed

• Answer all questions patiently and politely

• Check voicemail daily, return phone callswithin 24 hours of message, relay messages left on VM toappropriate people

• IF VM is inquiring about services- fill outa newintake form with allinformationavailable from VM

• Intakes

• Answers phone calls in a kind,knowledgeableand diligent manner

• Gather allinformationneeded for new patient referrals

• Fill out thedigitalintake formin its entirety
• Immediatelysend a messagein theINTAKESTEAMS to let the Head of Department know aboutnewintake
• Get insuranceinforegardlessof inor out of network status.

• Send the family the Welcome DocuSign/Email

ADDITIONAL FRONT DESK RESPONSIBILITIES:

• Add to Intake referrals by month
• LOMN Responsibility
• Manage the waiting area
• Charting for new Clients
• Conversing with several departments and therapists

• Web contact

Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.

• Respond to Web Contact Inquiries
  
  

Check in clients:

• Check in all clients upon arrival

• Alert therapist that their client arrives via teams

• Filing

• Assistswith filingall paperwork as necessary

• Assistswith filing charts when necessary

• Intake packets
• Copy and stuff hard copies of the intake paperwork packet as needed.