Job Description
Job Description
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***
Functional Role: Technical Coordinator/Customer Success
Location: Ventura, CA *onsite*
Salary: $75,000-$85,000
We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.
What You’ll Do:
- Handle customer inquiries via email and phone, converting requests into tickets.
- Assign and manage tickets across the help desk team.
- Identify patterns in recurring issues and help streamline solutions.
- Provide outstanding customer service while developing technical skills.
Must-Have:
- Excellent customer service and problem-solving abilities.
- Strong written and verbal communication skills.
- Fundamental technical knowledge or strong aptitude to learn IT systems.
- Ability to recognize patterns and stay organized in a ticketing environment.
Skills That Set You Apart:
- Leadership and mentoring ability.
- Analytical thinking and time management.
- Strong collaboration and organizational skills.
- Commitment to delivering excellent customer experiences.
If you’re eager to grow in IT and have the soft skills to make an impact, we’d love to hear from you!
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***