Front Desk - 2nd Shift - 3 pm - 11 pm

Job Description

Job DescriptionFront Desk Agent / Guest Service Representative

Position Title: Front Desk Agent / Guest Service Representative

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in creating a positive guest experience.

Essential Duties and Responsibilities:

• Greet guests in a friendly, professional, and courteous manner.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle room reservations, cancellations, and modifications.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions.
• Maintain accurate guest records and process payments.
• Resolve guest concerns and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Assist guests with directions, recommendations, and special requests.
• Follow cash handling, credit card, and security procedures.
• Maintain a clean, organized, and professional front desk area.
• Ensure compliance with hotel policies, procedures, and service standards.

Qualifications:

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer skills and experience with hotel management systems preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 20 pounds occasionally.
• Ability to perform repetitive tasks such as typing and answering phones.

Benefits:

• Competitive hourly wage ranging from $17.00 to $19.00, paid semi-monthly, reflecting your skills and experience.
• Opportunity to work in a supportive and friendly environment with a focus on teamwork and professional growth.
• Access to training and development programs designed to help you enhance your hospitality skills and career advancement.
• Employee discounts and potential perks related to staying at Fairfield Inn & Suites and other Marriott properties.