Job Description
Job Description
The Cause Driven Leader on Duty is key to creating a great experience for our members. In this role, you'll help with financial transactions, membership tasks, and make sure every customer has a positive visit.
We’re looking for someone who communicates well, pays close attention to details, and can manage cash confidently. As a representative of the YMCA, you’ll set the standard for excellent customer service.
Duties
- Deliver great customer service by answering questions and helping members with any issues right away.
- Handle the cash register and process payments accurately – including POS transactions, cash drops, and financial assistance.
- Always offer financial assistance when someone asks about programs or memberships.
- Help people sign up for memberships and take care of any related paperwork.
- Keep track of account balances and make sure everything adds up correctly.
- Greet everyone as they come in and wish them a good day as they leave.
- Give detailed tours to new or potential members, and help schedule Wellness Orientations.
- Get members involved in other YMCA programs and volunteer opportunities.
- Make sure the space is safe and welcoming; step in or help redirect staff or members if needed.
- Support staff during emergencies by following the YMCA’s Crisis Management Plan.
- Represent the YMCA in a professional way when interacting with members, participants, and guests.
- Share information about YMCA programs, events, and goals with members and visitors.
- Stick to your schedule, show up on time, or find someone to cover your shift if needed.
- Jump in to help with other tasks as needed.
Requirements
- Experience in customer service or hospitality required
- Confident handling cash and basic math
- Detail-oriented and able to multitask efficiently
- Strong written and verbal communication skills
- Works well both independently and as part of a team
- Flexible with schedule based on events and staffing needs
- Upholds YMCA values: Caring, Honesty, Respect, Responsibility
- Able to work with minimal supervision and provide leadership when needed
- Mature and capable of handling issues that may arise in the facility
PHYSICAL REQUIREMENTS
- Must meet job requirements and perform duties with or without reasonable accommodation
- Able to communicate clearly with children, parents, members, and staff
- Willing to attend all required trainings and meetings, even outside regular hours
- Maintain a clean and professional appearance
- Capable of responding quickly in emergencies using visual, auditory, and physical awareness
- Able to walk, stand, and sit for extended periods
- Occasionally lift and carry up to 25 lbs alone, or up to 50 lbs with help
- May occasionally need to bend, kneel, lean, or walk
STATE/GOVERNMENT CLEARANCES
Required (within 60 days of hire) - Pennsylvania State Child Abuse Clearance
Required (within 60 days of hire) - Pennsylvania State Police Criminal Background Check
Required (within 60 days of hire) - FBI Fingerprint Clearance
Job Types: Full-time, Part-time
Pay: $11.50 - $13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person