Job Description
Job Description
Position Summary:
The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions.
Duties and Responsibilities:
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Proactively greet guest, groups of guests, and schools within earshot with a warm welcome
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Communicate ticket prices accurately
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Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors
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Ensure group leaders are guided efficiently
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Document group and school group’s activities in numerical order on the check off sheet
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Command attention and take the lead with group leaders and teachers
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Explain and start exhibits as needed
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Ensure exhibits are clean and working
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Report to management in the instance an exhibit is having an issue
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Obtain and share accurate farm knowledge with guests and co-workers
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Complete daily operational checklist in area of responsibility
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Complete daily cleaning checklist in area of responsibility
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Solve problems as they occur
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Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience
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Professionally, politely, and positively communicate to guests and co-workers
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Manage time effectively and adapt quickly to changing priorities
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Follow written and verbal instructions from company operating procedures and/or management
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Stay organized in manner, with materials, and company property
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Stay in constant communication with other departments informing them of guests’ activities and their desires
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Multitask and anticipate the needs of guests
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Communicate departmental improvement ideas to management
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Find projects to work on during idle times
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All other duties as assigned
Position Requirements:
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Effective listening and communication skills
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Have a keen eye for detail
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Demonstrated integrity and ethical standards
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Moderate technical expertise and knowledge of company products and equipment
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Problem solving abilities
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Comfortable with a fast-paced environment
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Professional, outgoing, and polite demeanor and appearance
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Able to handle a moderate activity level and maneuver quickly
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Manages time effectively and adapts quickly to changing priorities
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Must be comfortable with heights
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Able to multitask
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Able to perform basic math problems
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Team player who works productively with wide ranges of people
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Able to think and work independently with some directions
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Capable of following written instructions and documented procedures
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Good organizational skills
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Complete projects in a timely manner with no procrastination
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Flexible availability