Resident Experience Coordinator

Job Description

Job DescriptionDescription:

The Resident Experience Coordinator is the heart of our portfolio. This role is responsible for designing, communicating, executing, and continuously improving resident-focused programs, events, and experiences that foster connection, elevate daily living, and inspire residents to renew their lease year after year. The ideal candidate is creative, hospitality-minded, highly organized, and passionate about delivering exceptional service in a high-end residential environment.

Salary Range: $25.00-$30.00/hour is dependent on education, experience, and background

Key Responsibilities

Resident Engagement & Programming

• Develop, plan, and execute a year-round calendar of resident events, programs, and experiences aligned with the portfolio’s brand
• Create experiences that promote community, lifestyle enrichment, and a strong sense of belonging
• Collaborate with local vendors, businesses, and partners to curate unique, high-quality events and perks
• Ensure events are well-attended, well-executed, and reflective of resident interests and demographics

Retention & Satisfaction

• Serve as a key driver of resident satisfaction and lease renewals through proactive and frequent engagement
• Build strong relationships with residents and maintain a visible, welcoming presence at portfolio sites
• Gather resident feedback through surveys, conversations, and event participation, and use insights to refine programming
• Partner with site teams to support renewal strategies and resident retention goals

Brand & Experience Management

• Uphold and enhance the property’s luxury brand through thoughtful experiences and attention to detail
• Coordinate amenity activations and ensure common areas feel vibrant, inviting, and well-utilized
• Assist with onboarding new residents by introducing them to community offerings and events

Operations & Collaboration

• Manage event budgets, scheduling, logistics, and vendor coordination
• Track participation, engagement metrics, and ROI related to resident programming
• Support marketing efforts by contributing content for social media and property communications
• Work closely with property management, leasing, maintenance and caretaking teams to ensure a seamless, elevated resident experience

Requirements:

Qualifications

• A natural connector who enjoys bringing people together
• Someone who anticipates resident needs and goes above and beyond
• A brand ambassador who understands that a community is about the experience, not just amenities
• 3+ years of experience in hospitality, property management, event planning, marketing, or customer experience (luxury or lifestyle brands preferred)
• Strong organizational and project management skills
• Exceptional interpersonal and communication abilities
• Creative mindset with an eye for detail and elevated presentation
• Comfortable working evenings and weekends to support events
• Proficient in Microsoft Office and Yardi systems (preferred)

Why Join Us?

At Doran, we care about the people who choose to build their careers with us and therefore offer a robust benefits package for employees and their families.

• Competitive Pay- earn monthly renewal bonuses and quarterly bonuses in addition to your hourly rate
• Paid Time Off
• Comprehensive Health Plans- health, dental, vision, flex spending accounts, HSA with employer contribution
• Life, AD&D, STD & LTD- Employer paid Life and AD&D insurance, options to purchase voluntary life for yourself and your family, additional AD&D options. Company paid short-term and long-term disability
• 401(K)- 4% company match, immediately vested in company match
• Family Leave- Paid Parental & Family Leave for new parents
• Learning & Development- Tuition Reimbursement program
• Doran Investors Program- Unique opportunity to own shares of properties developed by Doran
• Company Paid Holidays- 9 a year
• Employee Assistance Programs
• Social Wellbeing Events

About Us

Whitecap Management

Doran’s property management division, Whitecap Management, is committed to a personalized approach that prioritizes exceptional, detail-oriented service. Our goal is to surpass today's expectations for convenience, comfort, flexibility, and responsiveness. In upholding our values of integrity and dedication to the community, we nurture long-term relationships and provide lasting value.

Doran Companies

Doran Companies is a fully integrated real estate enterprise headquartered in Bloomington, MN. With a proven reputation built on transparency, dedication, and curiosity, we are committed to delivering impactful projects with expert teams in development, design, construction and property management. Together, we build pride and value in real estate.

We believe that meaningful work builds meaningful lives. Our award-winning team is dedicated, diverse, innovative, and passionate about delivering the best. The inclusive culture fosters trust and builds lasting relationships. Find out more at dorancompanies.com.

Application Process

To be considered for this position, please submit your application. If your background matches our requirements, we will be in touch to schedule an interview. We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.

Doran Companies is an Equal Opportunity Employer

Compensation details: 25-30 Hourly Wage

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