Job Description
DESIGN SHOP ADVISOR – Part-time
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CHARLESTON, SC
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Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Charleston, SC storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.
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Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays.
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RESPONSIBILITIES:
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- Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
- Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
- Create a warm, welcoming, inspiring on brand client experience
- Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
- Resolve client needs quickly through swift communication and partnership from leadership
- Drive customer retention and loyalty through order and quote follow up
- Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
- Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
- Other tasks assigned by Leadership
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QUALIFICATIONS:
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- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
- Excellent communication skills, willingness to engage with clients
- Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
- Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
- Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
- A passion for the home design and ensuring an outstanding customer experience
- Willingness to ask questions and seek solutions; a self starter
- Ability to work in a team environment
- Strong sense of personal style
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Essential Physical Requirements:
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- Ability to process information and merchandise through computer system and POS system.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours/days to as well as weekends and holidays
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COMPENSATION:
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- $24-28/hr depending on experience.
- This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.
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