Job Description
Company Description Utility Billing West is an industry leader in utility management services, setting high standards in customer service and utility cost recovery for multi-family, residential, and commercial properties. The company provides RUBS and sub-metered billing services across utilities including water, sewer, trash, phone, cable, internet, gas, and electricity. Utility Billing West uses specialized systems to reduce monthly operating costs, monitor utility invoices, and integrate with client software. The organization helps clients encourage conservation among residents, protect rents from utility rate increases, and substantially increase property value. Team members contribute to long-term client success by delivering accurate billing and reliable support.
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Role Description The Billing Account Representative is a full-time, on-site role based in Murray, UT. This role is responsible for managing assigned client accounts, including setting up and maintaining billing profiles, reviewing usage data, and generating accurate utility invoices. Day-to-day tasks include responding to customer and client inquiries, resolving billing discrepancies, and providing clear explanations of charges and services. The Billing Account Representative coordinates with internal teams to ensure timely billing cycles, supports training for clients on billing processes or tools, and documents account activities in company systems. The role also involves identifying opportunities to improve account performance and supporting customer retention through professional, service-oriented communication.
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Qualifications
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- Candidates should possess strong Account Management skills, including maintaining accurate records, overseeing multiple accounts, and ensuring timely billing and follow-up.
- Candidates should possess excellent Customer Service skills, with the ability to handle inquiries, resolve issues, and support residents and property managers in a professional manner.
- Candidates should possess clear Communication skills, both written and verbal, to explain billing details, document account activity, and collaborate effectively with internal and external stakeholders.
- Candidates should possess Training capabilities to help clients and team members understand billing systems, processes, and best practices.
- Additional beneficial qualifications include proficiency with billing or accounting software, strong attention to detail, basic math skills, and familiarity with utility billing or property management.
- High school diploma or equivalent required; post-secondary education in business, accounting, or a related field is a plus.
- Ability to work on-site in Murray, UT, manage time effectively, and maintain confidentiality of customer and account information.
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