Help Desk Analyst

Sanders Industries Holdings

2713 W Cucharras St, Colorado Springs, CO 80904, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Bal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all Bal Seal employees and internal customers, delivering proactive and responsive technical assistance as needed. This role is responsible for troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization.

Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges.
Key Responsibilities

Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner.
Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals.
Train employees on the proper use of IT systems and employer-issued devices.
Perform all IT-related tasks associated with employee onboarding and offboarding.
Maintain and update IT protocols, manuals, and other technical documentation.
Provide courteous, prompt, and effective responses to IT support requests.
Perform other related duties as assigned to support IT operations and business needs.

Education

High school diploma or equivalent required.
Microsoft certification preferred.

Experience

Minimum of 2 years of experience in PC hardware support and repair strongly preferred.
2 years of experience with Active Directory and Group Policy strongly preferred.
2 years of customer service experience preferred.
Experience with HelpStar or similar help desk ticketing systems preferred.

Knowledge, Skills & Abilities

Proficiency in PC hardware support, troubleshooting, and repair.
Strong experience managing and supporting multiple mobile device types.
Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products.
Strong analytical and problem-solving skills.
Excellent customer service and communication skills.
Self-motivated, well-organized, and service-oriented with the ability to work independently.

Physical Requirements

Frequent standing and walking; ability to sit for extended periods at a workstation.
Frequent bending, stooping, and squatting.
Frequent lifting and moving of 10–25 lbs.; occasional lifting of up to 35 lbs.
Frequent reaching with hands and arms to handle documents and equipment.
Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed.

Work Environment

Typical manufacturing environment.
Noise levels range from quiet to moderate; hearing protection may be required in high-noise areas.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits:

At Kamatics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

Kamatics is an Equal Opportunity Employer Veterans/Disabled - Affirmative Action Employer.

This position requires using information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.