Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.
Responsibilities:
• Provide Tier I and Tier II technical support, escalating complex issues when necessary.
• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.
• Manage and update master computer images, including building new configurations as needed.
• Maintain an inventory of technical equipment and ensure proper documentation.
• Handle warranty claims and support for computer hardware.
• Administer Microsoft Exchange and Office 365 environments.
• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.
• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.
• Install and terminate Ethernet cabling following industry standards.
• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.• Proficiency in Active Directory for user and system management.
• Strong knowledge of Microsoft Windows 10 and its configuration.
• Experience with basic troubleshooting techniques for hardware and software issues.
• Familiarity with Microsoft Windows operating systems and environments.
• Ability to manage and respond to service desk tickets effectively.
• Knowledge of scripting for installing desktop applications and environment settings.
• Capability to configure, maintain, and modify Windows 10 systems.
• Strong organizational skills to maintain technical inventories and software licenses.