Senior Systems Administrator (Endpoint and Security)

Job Description

Job Description

Company Overview:

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.

Job Overview:

We are looking for a proactive Systems Administrator to take ownership of endpoint management and device security. You will be the primary architect and administrator for device management and endpoint protection. This includes JAMF, Crowdstrike and Google Workspace. Your mission is to create a seamless, "zero-touch" deployment experience for employees while ensuring a strong security posture.

You will act as the escalation point for the Help Desk and a key collaborator with our Security Operations to bridge the gap between usability and security.

Our team thrives on a 'learn-it-all' rather than 'know-it-all' mindset. While we don't expect you to have every answer on day one, we do expect the drive to find them. You should be comfortable diving into documentation and technical specs to master new technologies.

We are looking for experts who aren't afraid to outgrow their current stack. We value people who have mastered their craft but are hungry to apply those principles to the next generation of tools and technologies.

Responsibilities:

• Technical Support & Escalation:
  • Senior technical resource and implementation owner for endpoint management services.
  • Serve as the senior technical resource and escalation point for challenging endpoint operating systems (macOS, Windows, ChromeOS), and core software issues (Microsoft 365, Google Workspace, browsers, VPN clients).
  • Provide expert-level support for JAMF agent issues, Crowdstrike enrollment/policy problems, and Google Admin console device management tasks.
  • Assist in training staff on new support processes, KB usage, and core software troubleshooting.
  • Foster a collaborative and customer-centric environment focused on efficient and high-quality user support.
  • All team members are included within an on-call rotation.
• Endpoint Management (Google Endpoint, JAMF & Crowdstrike):
  • Design, implement, and maintain configuration profiles, policies, and packaging for ChromeOS, macOS, and Windows.
  • Automate software patching and OS updates across the environment.
  • Develop and maintain "Zero-Touch" provisioning workflows to streamline the onboarding experience.
  • Perform policy review and audits.
  • Expand standard operating procedures that enable cross team support.
• Security Operations (EDR):
  • Manage the deployment and health of the EDR agent across all endpoints.
  • Fine-tune EDR policies within Crowdstrike (Prevention, Detection, and Firewall) to minimize false positives while maximizing protection.
  • Work closely with the SecOps and Help Desk to investigate alerts, perform remediation, and automate response actions.
• Identity & Collaboration:
  • Administer the Google Workspace environment, including advanced Gmail security, Drive permissions, and SAML/SSO integrations.
  • Experience with Okta is required.
  • Manage user lifecycles (onboarding/offboarding) via automated workflows.
• Cross-Functional Strategy:
  • Bridge the Gap: Act as the technical glue between Help Desk (User Experience) and Security (Risk Mitigation).
  • Documentation: Maintain rigorous documentation for system architectures, standard operating procedures (SOPs), and end-user "How-To" guides.
• Vendor Management:
  • Manage relationships with IT vendors related to desktop software.

Requirements:

• Technical Proficiency: Deep understanding of IT systems and technologies (network architecture, cloud infrastructure, cybersecurity, etc.), best practices, and industry trends. Ability to analyze and solve complex technical issues.
• Project Management Skills: Plan, implement, and deliver IT projects. Effective communication with cross-functional teams and leadership.
• Leadership and Team Management: Guide, mentor, and support the IT team. Establish objectives, monitor progress, and foster positive relationships. Effective communication and collaboration with other departments and managers.
• Strategic Planning and Decision Making: Align IT strategy with business objectives. Evaluate and select software, hardware, and technology solutions. Make critical decisions on IT infrastructure, budget, and staff. Strong analytical and data-driven decision-making skills.
• Partnerships: Partner with Help Desk and SecOps teams.
• Education and Certifications: Bachelor's degree in Computer Science or a related field, or relevant work experience. Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE), CompTIA A+, Network+, CISSP are highly valued.
• Work Experience: 5+ years in Systems Administration with a focus on Endpoint Management and IT operations in a corporate environment, ITIL best practices,network security, compliance, and vendor management.
• Additional Requirements: Experience managing and supporting multiple operating systems (Apple, Microsoft, Google) is required.

Comprehensive Benefits Package:

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)

Equal Opportunity Employer:

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.