Senior Commercial Property Manager

Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! The Senior Commercial Property Manager is responsible for portfolio-level performance monitoring and for ensuring operational excellence, tenant satisfaction, and strong financial results across Sherman Associates' commercial portfolio. This role drives alignment and cross-department coordination to promote efficiency, transparency, and accountability throughout all commercial operations.

ESSENTIAL FUNCTIONS

Leadership

• Serve as the primary point of contact and relationship manager for 3rd party commercial firm, ensuring all service delivery aligns with Sherman's operational, financial, and strategic goals.
• Provide direct leadership and day-to-day oversight for in-house managed mixed-use retail properties, ensuring consistent service delivery, tenant satisfaction, and asset performance.
• Conduct regular performance reviews with third-party leadership to evaluate results, identify efficiencies, and recalibrate priorities.
• Collaborate and communicate departmental priorities and focus of Commercial Operations with key partners and leadership.
• Promote cross-collaboration with all service divisions to ensure optimized performance and success of commercial properties.
• Monitor tenant satisfaction trends and proactively address issues or service gaps.

Strategic Planning & Process Development

• Lead operational initiatives, including lease abstraction, financial controls, vendor alignment, and service standard consistency.
• Develop and implement standard operating procedures (SOPs), preventive maintenance programs, communication protocols, and performance benchmarks across portfolio.
• Serve as a key contributor to short- and long-range portfolio planning, including capital improvements, asset positioning, and occupancy strategies.
• Partner with leadership to define staffing, technology, and resources needs to support long-term scalability.
• Support change management efforts required to evolve commercial operations toward an integrated and standardized operating model.
• Drive execution of Commercial Operations initiatives aligned with Sherman's Strategic Plan.
• Conduct regular property inspections and site visits to assess building conditions, maintenance quality, safety, and lease compliance across Twin Cities and outstate properties, based on operational needs.
• Collaborate with cross functionally to ensure property positioning supports long-term asset value and occupancy goals.

Site & Portfolio Operations

• Oversee portfolio-level operational performance through analysis of financials, management reports, KPIs, and tenant feedback.
• Prepare and present regular reporting on property performance, incidents, risk exposure, and operational trends.
• Oversee vendor selection, contract negotiation, and ongoing performance management.
• Review and approve annual lease reconciliations, estimates, tenant billings, and collections.
• Partner closely with commercial accounting on ledgers, reconciliations, adjustments, and payables.
• Ensure timely completion of service requests and projects with minimal tenant disruption.
• Manage tenant move-ins and move-outs, including space readiness, documentation, and final inspections.
• Other duties as assigned.

Supervisory Responsibility

• As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
• Responsible for carrying out recruitment, hiring, and payroll duties in partnership with human resources and management.
• Supervise commercial maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

Travel

This position requires local travel up to 50% of the time with out-of-state travel about 10% of the time.

MINIMUM REQUIREMENTS

Education & Experience

• Minimum of 5+ years of commercial property management experience.
• Bachelor's degree or equivalent work-related experience.
• Demonstrate a working knowledge of commercial building systems, including HVAC, electrical, plumbing, and general facilities operations.
• Experience managing a portfolio of six or more properties, including mixed-use assets, with some supervisory responsibility.
• Current and valid driver's license required. Must pass a Motor Vehicle Record check (MVR) and have a safe driving record.

Preferred Skills & Abilities

• CPM or RPA certification, or desire/ability to obtain certification preferred.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines independently.
• Excellent written and verbal communication skills.
• Sound judgment with the ability to apply creative and practical solutions.
• High level of initiative and comfort operating in a fast-paced environment.
• Proficient in Microsoft Office Suite: Excel, Word, and Outlook.

WORK ENVIRONMENT

• Professional office environment with routine use of standard office equipment.
• Exposure to typical office conditions with quiet to moderate noise levels.

PHYSICAL REQUIREMENTS

• Ability to sit and/or stand for up to eight hours per day.
• Walking, standing, bending, climbing, and movement throughout properties and office environments required.
• Requires grasping, writing, repetitive motions, visual acuity, hearing, and verbal communication abilities.

Benefits:

Compensation

$90,000- $115,000 annual salary + bonus eligibility. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized – only add for residential)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.