Client Technologies Technician - Entry - CTTECH 26-00577

Job Description

Job DescriptionPosition Title: IT Customer Support Specialist III (Contract)

Location: Columbia, SC
Position Type: Contract
Duration: 12 Months
Pay Rate: $30.00 – $35.00/hour
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (1-hour lunch)
Onsite Requirement: 100% onsite | 40 hours/week

Job Summary

A organization is seeking an IT Customer Support Specialist III to support desktop and endpoint operations. Under general supervision, this role provides hands-on technical assistance for desktops, laptops, tablets, printers, scanners, monitors, and associated software and network connectivity. The position requires strong experience with endpoint deployment, Microsoft Endpoint Configuration Manager (MECM), and user support in an enterprise environment.

ResponsibilitiesDaily Responsibilities

• Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)

• Verify successful installation by ensuring:

  • BitLocker encryption keys are stored in Active Directory and Intune

  • MECM client is installed and operational

  • Devices remain connected to the network for at least 2.5 hours post-build

• Confirm all required software listed on build documentation is installed

• Document all assigned IT assets (devices, monitors, printers, scanners, docking stations, etc.) in the asset management system per procedure

• Diagnose and resolve endpoint hardware and software issues reported by users

• Record all work in the Help Desk ticketing system

• Perform routine maintenance and minor repairs or coordinate vendor repair services

• Assist with proper removal, disposal, and salvage of obsolete equipment following established procedures

• Perform additional IT support duties as assigned

Monthly Responsibilities

• Ensure commission backup tablets are connected to the network for scheduled patching:

  • Powered on and connected via patch cable on the second Friday of each month

  • Remain connected until 12:00 PM the following Wednesday

  • Log in using a local account prior to shutdown

• Ensure iPads are powered on and connected for the same patching duration (login not required)

Physical Requirements

• Ability to exert up to 50 lbs occasionally

• Ability to exert up to 20 lbs frequently

Required Skills & Experience

• 4+ years of experience in desktop and networked systems support

• 4+ years of experience in computer deployment, operation, and repair

• 4+ years of experience in hardware and software installation

• 4+ years of hands-on experience with Microsoft Endpoint Configuration Manager (MECM)

• Strong troubleshooting and customer service skills

Preferred Skills

• Experience with a Help Desk ticketing system

• Experience working within enterprise network environments

• Familiarity with Active Directory and/or Microsoft Intune

Education & Certifications

• Required: High School Diploma or equivalent

• Preferred: Associate’s or Bachelor’s degree in a related field

  • Relevant education may substitute for required work experience

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.