Tire Service Writer
Job Description
Job Description
We are growing!! Freightliner-Western Star of Maine is seeking enthusiastic, organized, and hard-working individuals to join our team. Come and join a winning team that extends from Westbrook to Fort Kent. We are seeking enthusiastic, organized, and hard working individuals to join our team. This will be primarily an office position but may require multiple daily visits to the shop. Prior experience as a service writer or similar role is preferred but we are always willing to train the right person. Pay will depend on experience.
Responsibilities
- Be a primary point of contact for customers, tire technicians, and internal teams throughout the repair process
- Track the repair process and update customers on ongoing work
- Accurately prepare and present quotes to customers for materials, supplies, and/or labor
- Describe issues that need to be addressed and how we fixed them
- Monitor and close repair orders for cash or charge customers
- Maintain customer rapport by answering any questions about current or past repairs or quotes
- Obtain customer approval and signature for repairs
- Collaborate with Tire Manager to identify areas for improvement and streamline service processes
- Monitor emails for customer or vendor interactions.
- Build and maintain working relationships with customers
- Represent the company respectfully
- Correspond with technicians regarding deliveries coming in or going out
- Order, receive and maintain inventory as needed
Requirements:
- MUST have a clean driving record
- High School Diploma, GED or equivalent
- Reliable transportation or planning for relocation before starting
- High level of professionalism and critical thinking
- Strong organization, time management skills, and positive attitude
- Well groomed and work attire that Is suitable for office work (uniforms are available as well)
- Computer proficiency in Microsoft Office or similar applications
- Ability to read and comprehend simple instructions, correspondence and memos
- Ability to write and elaborate information to fellow co-workers and/or customers
- Ability to deal with problems involving several variables in standardized situations
Benefits:
- Health, dental and life insurance
- 401k
- Vacation, sick and personal time
- Uniforms
- Holidays
- Paid Training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Have any questions? Give us a call!
Company DescriptionWe are a heavy truck/trailer repair shop, dealership, and tire shop that has locations spanning from Westbrook to Fort Kent. We are actively seeking individuals that desire a fast-paced environment to thrive in. We offer great benefits, opportunities for advancement, employee discount, and flexibility. Contact us for more information!
Company Description
We are a heavy truck/trailer repair shop, dealership, and tire shop that has locations spanning from Westbrook to Fort Kent. We are actively seeking individuals that desire a fast-paced environment to thrive in. We offer great benefits, opportunities for advancement, employee discount, and flexibility. Contact us for more information!