Holiday Inn Express San Francisco Airport South - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Fully and Recently Renovated Hotel in Burlingame Features Superior Location The San Francisco Airport South Holiday Inn Express hotel in beautiful Burlingame, CA offers our hotels guests centrally located accommodations just minutes from Bay Area attractions. The San Francisco Airport South Holiday Inn Express hotel in beautiful Burlingame CA offers our hotels guests centrally located accommodations just minutes from Bay area attractions. Burlingame CA hotspots like Tanforan Mall and Harding Park Golf Course to downtown San Francisco thrills like The Golden Gate Bridge Chinatown Fishermans Wharf and Pier 39 this San Francisco airport hotels location is ideal for leisure travelers. San Francisco Bayside hotel rooms offer idyllic bay views for a scenic relaxing stay. Our San Francisco Airport hotel in Burlingame is pleased to accommodate business travelers as well. We are convenient to the headquarters of Oracle Genentech and Siebel and the South San Francisco Conference Center and San Mateo Expo Center are also nearby. 24hour Business Center ensure that corporate guests have all they need to work on the go. From a free breakfast to go back, outdoor pool and Fitness Center. Our professional staff is committed to making your stay fun comfortable and memorable.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: