Job Description
Job Description
Job Title: Helpdesk Technician/Endpoint Coordinator
Location: Rosa Parks Pavilion, 195 Broadway Ave S, Rochester, MN 55904
Shift: Day Shift (Mon – Fri)
Duration: 3+ months (15 weeks)
Pay rate: $20.00 an hour on W2
Job Summary
Must have very strong organizational and time management skills, as they will operate in a high demand environment which will require coordination with other areas providing services as well as meeting deadlines of requesters or performing within service level expectations as established by the Telecommunications Administrative Staff.
Attention to detail and data entry accuracy are vital to this role.
Proficiency in the various systems supporting the fulfilment of telecom services is an ongoing expectation (Spok Mobile, Avaya Site Administration).
Position Overview:
- Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Clinic.
- Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Clinic campuses.
- Work directly with customers to evaluate needs pertaining to new requests for services.
- Preferred configuration of devices.
- Inquiries on products and orders and/or returns for product that has been ordered but no longer needed.
- Gather, document, and evaluate specific customer requirements to ensure product order is accurate, complete, and will support the customer’s needs
- Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
- Excellent interpersonal communication and effective time management skills to deliver outstanding customer service in a team-based environment.
- Project management proficiencies of effectively evaluating process improvement opportunities to equipment order lifecycle.
- Thorough documentation of work and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Education Required:
- Minimum Education and/or Experience Required: High School / GED with 4 years of experience in project coordination, order fulfilment, or customer service role.
- Associate's degree with 2 years of experience in project coordination, order fulfilment, or customer service role.
- Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
Skills Required
- Customer Service
- Time Management
- Computer Troubleshooting
Skills Preferred
- Avaya
- Problem solving
- Ordering
- Documentation
- Process improvement
- Data entry
- Customer service oriented
- Software requirements
- Scheduling
- Telecommunications
- Printers
- Lawson
- Telecom
- Retail sales
- Liaison
- Project management
- Supply chain
Company DescriptionPride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.
Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.
Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.
Company Description
Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.\r\nHeadquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.\r\nTemporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.