Job Description
Job DescriptionOverview
As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional technical assistance to users and ensuring smooth operation of our IT infrastructure. Your expertise in troubleshooting software and hardware issues will empower you to resolve problems efficiently, while your outstanding communication skills will enhance user satisfaction. Join us in creating a seamless technology experience for all!
What you’ll do
- Provide technical support for hardware and software issues across various operating systems, including Windows, macOS, and Linux.
- Troubleshoot and resolve computer management and networking challenges, including VPN connectivity and firewall configurations.
- Assist users with Microsoft Office applications and other essential software tools to maximize productivity.
- Manage desktop support tasks, ensuring timely resolution of help desk tickets using platforms like BMC Remedy, ServiceNow, or Jira.
- Conduct analysis of IT infrastructure issues to identify root causes and implement effective solutions.
- Support network administration tasks, including DNS management and TCP/IP configurations within a LAN environment.
- Maintain Active Directory for user account management while ensuring compliance with Group Policy Objects (GPO).
- Collaborate with team members to enhance IT processes and improve overall service delivery.
Basic qualifications
- Strong understanding of computer hardware components and troubleshooting techniques.
- Proficiency in technical support practices, including desktop support and IT infrastructure management.
Why you’ll love it here
We are dedicated to fostering an inclusive workplace where every employee can thrive both personally and professionally. Our commitment to your growth is reflected in our supportive culture that values innovation and collaboration.
Requirements
Preferred qualifications
- Experience with SCCM (System Center Configuration Manager) for software deployment and updates.
- Familiarity with Merak devices for network management.
- Excellent communication skills to effectively assist users with varying levels of technical knowledge.
- Ability to work independently as well as part of a dynamic team environment.
Benefits
Our benefits include:
- Comprehensive health coverage options tailored to your needs.
- Opportunities for professional development and continuous learning.
- A vibrant workplace culture that encourages teamwork and creativity.
- Resources for maintaining your physical and mental well-being. Join us as we empower our users through technology! Your role as a Helpdesk Technician is vital in ensuring that everyone has the tools they need to succeed!