Security Officer Unarmed - Hospitality Operations

Job Description

Job DescriptionOpen and Closing Dates: 11/7/2025 to 12/15/2025
Hospitality Security Officer – Premier Downtown Denver Hotel$20 to $21/hour \u007C 2:00 PM–10:00 PM or 4pm to 12 midnight \u007C Days Vary – Coverage Needed All Week
We are seeking a professional and customer-focused Hospitality Security Officer to join our team at a high-profile hotel property in downtown Denver. In this highly visible role, you will patrol the property, address potential security concerns, and provide assistance with the highest level of courtesy and professionalism.
This position requires a valid Denver Merchant Guard Card. Key Responsibilities

• Conduct proactive patrols to deter and detect suspicious activity or safety hazards.
• Monitor and secure entrances, exits, and restricted areas.
• Respond promptly to emergencies, including fire, medical, or evacuation situations, following hotel protocols.
• Maintain detailed, accurate reports of incidents, daily activities, and guest interactions.
• Assist with locating and logging found property and returning items to rightful owners.
• Coordinate with hotel management, front desk, and other departments to maintain a secure and welcoming environment.
• Enforce property rules while maintaining a guest-friendly demeanor.
• Support evacuation, shelter-in-place, or other emergency response actions as directed.
• Perform additional site-specific duties and assignments as needed.

Minimum Requirements

• Must be at least 21 years old.
• High school diploma or GED.
• Valid Denver Merchant Guard Card (required).
• Ability to pass a background check and drug screening.
• Excellent communication skills and a professional demeanor.
• Must own a dark-colored suit (uniform standard).
• Smartphone required for scheduling and timekeeping.
• Reliable transportation to/from downtown Denver.
• Ability to stand and walk for extended periods.
• Basic computer skills.
• Flexible availability for varied days, including weekends and holidays.
• CPR, first aid, or crowd control training preferred but not required.

Preferred Experience

• Security, hospitality, or law enforcement background.
• Knowledge of hotel operations and guest service best practices.
• Familiarity with emergency response procedures.

Why Join Citadel Security USA?At Citadel Security USA, you’re more than a uniform — you’re part of a mission-driven team dedicated to protecting people, property, and communities while advancing your career. We believe great security professionals aren’t just hired — they’re developed, and we invest heavily in our people to ensure they have the skills, tools, and confidence to succeed.
Extensive Training & Career DevelopmentFrom your very first day, you’ll have access to a wide range of in-house training programs led by experienced, certified trainers. These include New Hire Orientation, specialized courses for different industries, advanced tactical training, certifications, and much more. Whether you’re just starting out or a seasoned professional, our ongoing training helps you sharpen your skills, expand your expertise, and open doors for career growth within Citadel.
Uniforms ProvidedWe supply professional uniforms to all security officers so you can represent Citadel with pride from day one.
Comprehensive Benefits for Full-Time EmployeesMedical, Dental, and Vision InsuranceLife & AD&D InsuranceShort-Term and Long-Term DisabilityCritical Illness, Accident, and Hospital Indemnity CoverageEmployee Assistance Program (EAP) – confidential support for you and your familyTravel Assistance Program – resources and help while away from homeBenefits are available for both employees and their families.
Financial & Time-Off Benefits401(k) Retirement Program – invest in your futurePaid Time Off (PTO) – vacation and personal daysSick Leave – provided in accordance with state lawsDailyPay – access your earned wages faster, with our standard weekly payroll cycle still in placeEmployee Referral Program – earn bonuses when you refer qualified candidates who join our team and meet program requirements
The Citadel AdvantageCompetitive pay with clear opportunities for advancementFlexible schedules that fit your lifestyleSupportive leadership and a positive team environmentThe pride of protecting people, property, and communities every dayWhen you join Citadel, you’re joining a company that invests in you, supports your growth, and provides the tools you need to succeed — from day one and beyond.About Citadel Security USACitadel Security USA is a veteran-owned and operated security provider founded in 2007. We are a trusted industry leader in managing complex, multi-site security operations across the U.S. Our company culture values employees and emphasizes growth, training, and a service-first approach to security. We pride ourselves on being a blue-collar, employee-centered company committed to developing professionals who make a difference.

Citadel Security USA is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected status.