Director of Rooms at The Ava Hotel

Job Description

Director of Rooms – The Ava Hotel Paso Robles, Curio Collection by Hilton

$85,000 to $90,000 annual salary + bonus and benefit options

Paso Robles, CA Full-Time | Leadership | Opening Year Opportunity

Why Join the Ava

We’re not just opening a hotel; we’re building a hospitality landmark. You will have a meaningful seat at the table, impact organizational culture, and help create a property already recognized among the top Curio openings nationwide.

Director of Rooms ("Director/a de Cuartos")

The Ava Hotel, a brand-new luxury boutique hotel in the heart of downtown Paso Robles, is seeking a Director of Rooms to lead our Guest Services and Housekeeping teams. This role is central to crafting the guest journey, from the warm welcome at arrival to the flawless upkeep of our beautifully curated spaces.

What You’ll Lead & Drive

• Guest Services operations including Front Desk, Concierge, Bell/Valet, and Night Audit
• Housekeeping + Laundry operations including room inventory, quality standards, and inspections
• Recruitment, coaching, scheduling, and performance development for Rooms Division team members
• Guest satisfaction programming, complaint recovery, service rituals, and brand-level KPIs
• LSOPs and SOP creation, financial controls, labor management, linen/par supply audits, and guestroom product standards
• Collaboration across F&B, Facilities, and Sales to support the full guest experience

Who You Are

• A hospitality leader with progressive rooms-operations experience, preferably in lifestyle or upper upscale hotels
• Passionate about service, community, and elevating teams
• Able to balance both strategy and daily hands-on operations