IT Hardware Technician

Job Description

Job DescriptionSalary: 40,000 a year

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of hardware technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients' business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a "get it done" attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

As a Hardware Technician at Digacore Consulting, LLC, you will be responsible for the setup, maintenance, and troubleshooting of hardware devices and equipment for our clients. Your primary focus will be on providing timely and effective support to ensure our clients' hardware systems are fully functional and configured properly.

Required Skills:

• Foundational understanding of endpoint setup, maintenance, and troubleshooting
• Strong ability and eagerness to learn new tools and tech
• Excellent problem-solving skills and attention to detail
• Proficient in Microsoft operating systems and productivity applications
• Strong documentation and reporting skills
• Effective verbal and written communication skills
• Ability to manage multiple tasks and priorities efficiently
• Collaborative mindset with strong interpersonal skills
• Adaptable and agile in dynamic work environments

Responsibilities:

• Manage diverse IT equipment, including desktops, laptops, tablets, and kiosks
• Maintain comprehensive documentation of hardware failures, installations, repairs, and replacements
• Maintain effective communication with the team and clients regarding ticket updates
• Install and configure new hardware and software systems
• Identify and resolve hardware-related issues through diagnostic troubleshooting
• Upgrade outdated hardware equipment to ensure optimal performance
• Perform routine cleaning of computer systems to prolong lifespan and functionality
• Execute cloning and imaging processes for devices as needed
• Disassemble, repair, and reassemble hardware devices as required
• Manage accurate inventory and documentation of hardware dispatched to clients
• Adhere to project deadlines and fulfill project requirements

Required Experience:

• 13 years of professional work experience or a completed Bachelor's degree
• Exposure to technology through either personal projects or professional experience

Preferred Experience:

• Experience working in a helpdesk or IT support environment, with direct end-user interaction
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, ServiceNow)
• Hands-on experience with hardware imaging tools (e.g., Acronis, Clonezilla, Microsoft Deployment Toolkit)
• Possession of at least one of the following certifications:
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Microsoft Endpoint Manager
  • CompTIA IT Fundamentals (ITF+)

Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• FSA and HSA options
• Generous paid time off
• Mental health days
• $500 sign-on bonus

We are an Equal Opportunity Employer!