Job Description
Job Description
About Us:
For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries.
Position: Medical Phone Operator
Schedule: 8:30am-5pm; Monday-Friday, No Weekends and No Holidays, No Nights;
Location: Norwood, OH; Hybrid option after training.
Key Benefits for Full-Time Employees:
- Competitive pay based on experience
- 401k with Profit Sharing and 4% Company Match
- Comprehensive Medical, Dental, and Vision insurance
- Long-Term and Short-Term Disability Insurance
- Company Paid Life Insurance
- Paid Holidays
- Over three weeks of Paid Time Off
- Continuing Education Reimbursement
- Uniform Allowance
- Free Parking
Responsibilities:
The Phone Operator is responsible for helping patients, hospitals, physician offices, and pharmacy's by promptly and professionally answering incoming calls, answers appropriate questions, and/or transferring to the appropriate party. Your responsibilities include:
- Manages large volume of inbound calls in a timely manner.
- Manages inbound/outbound correspondence (emails, faxes, etc)
- Makes connections with patients, hospitals, and referring physicians
- Provides exceptional customer service over the phone
- Help patients and other callers by triaging, or routing calls to the appropriate party, or by escalating concerns as appropriate.
- Performs other clerical duties as needed.
- Faxing office notes and results.
- Liaison between hospitals and our physicians.
Background and Experience:
- Healthcare experience preferred
Job Qualifications:
- Strong written and verbal skill communication skills; ability to share information clearly and professionally.
- Proficiency in Microsoft Office Products, specifically Teams and Outlook.
- Experience working in an EHR system.
- Ability to work independently and as part of a team.
- Demonstrates sound judgement, maturity, and professionalism.
- Comfortable dealing with diverse patient population including those with complex needs.
- Strong multitasking skills and attention to detail in a fast paced environment.
If you are passionate about medical care and want to be part of a world-class healthcare team, please apply today. We look forward to welcoming dedicated professionals to contribute to the growth of our practice.
Equal Opportunity/Drug-Free Workplace:
Riverhills Neuroscience is an equal opportunity employer and maintains a drug-free workplace.
Job Posted by ApplicantPro