General Manager

Job Description

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooters Amazing customer service experience

Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations

Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions

Determine daily and weekly staffing requirements based on business need and create work schedules accordingly

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