Job Description
Job Description
Position Overview
As a Jr. Systems & Network Administrator, you will be responsible for:
· Providing technical support remotely to all clients.
· Support of workstations, servers, network infrastructure, and phone systems.
· Resolving issues for clients via phone or electronically
· Tracking customer issues and adhere to established SLAs and processes.
· Participating in an after-hours rotation, typically three to four times each year.
· Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
· Performing other duties as assigned.
Required Skills
· Effective communication skills, both verbal and written.
· Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
· Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022) including virtual technology like Hyper-V and VMWare.
· Proficient with On-Prem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure
· Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.
· Familiarity with security tools like MDR, EDR, and A/V.
· Familiarity with VOIP.
· Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.
Qualifications
· Previous experience in the IT industry (3+ years minimum)
· Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
· Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
· Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
An individual that excels in collaboration and teamwork.
Company DescriptionTop Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.
Company Description
Top Prospect Group founders and management team offer more than 25 years\r\n of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.