Job Description
Job DescriptionJoin a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here. Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
About the team and what we'll build together
The SA (Solutions Architect) acts as a Kobie SME, investigating client needs through a loyalty lens. They can visualize and articulate client needs, at the intersection of client desired outcomes and Kobie capabilities. They communicate desired client outcomes clearly across workstreams to ensure project success as the enterprise-wide "connective tissue" for a project. During a project, they set the tone for, and manage direction of, the client business solution as they align the team to the associated project scope.How you will make an impact
- An "average" day may include: partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects
- Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
- Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
- Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
- Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
- Serves as a SME/Mentor for other teammates
Expected Service to Kobie's Internal Stakeholders includes
- Translate client and product requirements into system and process solution designs
- Represent the voice of the business and the vision of the product as part of the pre-sales, implementation and delivery teams
- Assist in release planning to highlight milestone releases for Epics and Features
- Work with QA to create and execute test plans to validate functional requirements
Core competences expected at this level of leadership within Kobie
- Ability to architect solutions for multiple client systems encompassing multiple industry domains
- Plan and participate deliver product demonstrations
- Able to thrive in a fast paced, deadline driven environment
- Provide product demonstrations of implementations to clients and stakeholders
- Provide solution guidance throughout new client implementations
- Handles critical conversations with staff, peers, and clients
- Prepares materials for new business presentations, able to speak and write with a professional tone
- Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives
- Effectively negotiates and coordinates delivery with other groups
- Takes decisive action to achieve group and individual goals
- Supports accountability for work fully or partially produced by their team
- Able to stand in for other group leaders when needed
- Communicates in a way that makes an impact and persuades their intended audiences
What you need to be successful
- 5-7+ years' experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment
- 3-5+ years of one or more of these competencies:
- Software Implementation Support
- Technical Project Direction
- Pre-sales Engineering
- Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams
- Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)
- Notable experience in loyalty marketing sector, preferred
- Significant experience in retail, financial services, or T&H sector(s), preferred
- MarTech Experience preferred
- CX/UX Background preferred
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.