Job Description
Job DescriptionJob Title: Help Desk Analyst 4 (Onsite)
Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The Help Desk Analyst will support the client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have the client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Skills:
SkillRequired / DesiredAmountof ExperienceAdvanced computer skills are required that aligns with the Job DescriptionRequired8YearsAbility to multitask and to determine root cause of problems and implement solutions,Required8YearsAbility to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsRequired8YearsCustomer relations skillsRequired8YearsGood verbal and written communication skillsRequired8YearsProficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years
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