Job Description
Job DescriptionRestoration ManagerCharlotte, NC | Total Compensation Opportunity (Base Pay + Bonuses) Between $100k-$130k AnnuallyPosition OverviewWe are looking for an experienced residential water and mold restoration professional to help establish and manage our restoration department in Charlotte. Our Charlotte location is already an established operation, and we are expanding our existing services to include a dedicated local water and mold restoration team.This position will oversee restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, this person will take on increasing responsibility for staffing, production, financial performance, and overall department results.Compensation & BenefitsTotal compensation opportunity of between $100k-$130k annuallyPerformance-based bonusesMedical, dental, and vision insuranceFlexible Spending Account (FSA)401(k) with company matchPaid Time Off (PTO)Take-home company vehicle with gas cardLife insuranceEmployee discountsResponsibilitiesManage residential water and mold restoration projects from initial inspection through completion.Conduct onsite inspections, develop scopes, and use Xactimate for estimating.Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.Communicate with homeowners throughout the restoration process and address questions or concerns.Develop relationships with insurance adjusters, agents, property managers, and other referral partners.Generate new restoration opportunities through referrals, networking, and business development.Monitor job costs, profitability, collections, and overall project performance.Hire, train, and develop restoration employees as the department grows.Help establish effective processes for scheduling, production, documentation, safety, and quality.Track sales, production, profitability, and other key performance measures.Work with company leadership to implement and grow the restoration department within the Charlotte operation.QualificationsDirect restoration experience is required.Experience in residential water and mold restorationIICRC WRT and ASD certificationsExperience with XactimateExperience managing restoration projects from inspection through completionExperience working with insurance adjusters and referral partnersLeadership, supervisory, or mentoring experienceSales and business development experienceUnderstanding of job costs and project profitabilityStrong communication, customer service, and organizational skillsValid driver's license and acceptable driving recordAbility to respond to emergency losses outside normal business hours when necessaryWe do not have a specific years-of-experience requirement. We are more interested in the restoration work you've handled, the responsibilities you've had, and your ability to manage and grow a restoration operation.Join Our Charlotte TeamIf you have experience in residential water and mold restoration and are ready to take on a broader leadership role, we'd like to hear from you. This is an opportunity to help establish and grow a restoration department within an established Charlotte operation, with the support and resources of an experienced company.Apply today to start the conversation.