Computer User Support Specialist/Call Center Analyst 2
Job Description
Job Description
ROLE: Computer User Support Specialist/Call Center Analyst 2
25 open seats
REQUIRED:
- ELIGIBILITY FOR FAVORABLE U.S. DHS SUITABILITY INVESTIGATION
- Minimum of three (3) years’ experience in supporting information technology IT service desk
- Ability to work onsite as needed at one of three GOV locations in Arlington, VA OR in Pensacola, FL.
- ABILITY TO COVER ONE OF THREE SHIFTS to support 24x7x365 IT Support:
- DAY SHIFT: M-F 0700-1530 ONSITE GOV location; SAT-SUN Alternate Worksite
- EVE SHIFT: MON-SUN 1500-2330 Alternate Worksite
- NIGHT SHIFT: MON-SUN 2300-0730 Alternate Worksite
RESPONSIBILITIES:
- TICKET MANAGEMENT: Service Desk analysts shall answer calls promptly to receive, record, process, manage, track, update, resolve, and close all requests for service, incidents, and fulfillment.
DESCRIPTION:
Constellation West is a 29-year WOSB and Prime Federal Contractor awaiting award for IT support work for CISA's Technical Operations Center.
ABOUT US:
Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!
Benefits include but are not limited to:
• Competitive 401(k) plan with employer matching
• Competitive Health Benefits with employer contributions
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition/CE reimbursement
• Relocation Assistance
• Pre-Tax Commuter Benefit Accounts
• STD/LTD/Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners!
We are an Equal Opportunity Employer
Constellation West is proud to be an EEO/AA employer M/F/D/V
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
APPLY HERE TODAY
recruiting@constellationwest.com