Job Description
Job Description
SUMMARY:
This position is responsible for managing the activities of the Surveillance Department during their shift, including scheduling and training and ensuring the effective protection of assets and compliance with gaming regulations. Will also perform surveillance duties to ensure State and Federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and the soft count room.
Employees are required, on a continual basis to…
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Assist in hiring and training. Motivates, evaluates and supervises Employees to ensure adequate staffing levels and that employees receive adequate guidance and resources to accomplish established objectives.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Review and maintain daily log and reports to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Report all observed violations of gaming regulations to the Surveillance Director in order to adhere to company reporting requirements.
• Perform Player evaluations while furthering knowledge of surveillance operations.
• Will attend all training classes and seminars as directed.
• Must pass all tests and assessments.
• Ensure digital recordings are active and stored properly.
• Ensure at all times that “Confidentiality Rules” are observed and enforced.
• Ensure any system abnormalities or malfunctions are documented in the Tech Log and that a technician is informed when necessary.
• Other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Surveillance Operators, Investigators and Shift Supervisors.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining Employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above
Gaming property – Must be able to obtain and maintain a gaming license issued by the State of Arkansas.
EDUCATION and/or EXPERIENCE:
High School Graduate or equivalent. Previous gaming surveillance experience required. Superior knowledge of table games, methods of cheating and advantage play. Must possess a knowledge of all Arkansas gaming regulations and statutes. Must have knowledge of basic computer operations. Previous management/supervisory experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to work with and apply mathematical concepts such as probability, fractions and percentages preferred.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job.
While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have 20/20 corrected vision. Essential responsibilities include moderate physical ability such as to lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking during the shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by Employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas the Employee may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Employees must be able to work varying-schedules to reflect the business needs of the property.
This position requires some anonymity from the general Employee population and limited to no participation in company Employee events.
Saracen Casino Resort is an equal opportunity employer.