Job Description
Job Description
Baltimore Consulting is looking to hire a Senior Admin for our Managed Services division. This position includes a wide array of responsibilities surrounding the support of our clients. You will be expected to work on servers, troubleshoot network issues and assist with project work. This is a very dynamic and fast-moving position in which you will be exposed to a great deal of different technology and solutions for our client base. A successful candidate will have 5+ years in the IT support field and, ideally, experience with a Managed Services Provider or consulting firm that provided multi-client support.
This is primarily an in-office position with the opportunity to work remotely one day per week. There will also be periodic client on-site visits that are generally in the Baltimore Metro area.
RESPONSIBILITIES:
- Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
- Firewall configuration and troubleshooting
- Manage and troubleshoot the standard suite of Office 365 services
- Provide proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed.
- Desktop refresh / imaging
- Rotating after-hours on call schedule
- Occasional project work during non-business hours (with advanced notice)
TECHNICAL EXPERIENCE:
- Proficient in Networking – firewalls, managed switches, wireless, VPN configuration
- Proficient with Microsoft Server platforms – configuration and troubleshooting
- Proficient in Office 365 Administration
- Microsoft Azure experience (VM’s, networking, etc.) a big benefit (though not required)
- Comfortable with PowerShell
- Virtualization knowledge and experience (VMware ideal, Hyper-V)
DIFFERENTIATORS:
- 5+ years of professional IT experience
- 2+ years of MSP experience
- Strong prioritization and practical problem-solving skills
- Eager to learn and develop and to share knowledge with others
- Passionate about providing excellent customer service
- Exceptional communication skills – ability to translate “tech” into plain English
- Ability to multitask & work on multiple issues & projects simultaneously
- Ability to stay motivated and on-task when not under direct supervision
Company DescriptionBaltimore Consulting is a top-tier MSP in the Maryland region that supports a wide array of clients among many industries. We strive for excellence in customer service and pride ourselves in bridging the gap between business and technology. Our typical client is an SMB in the Mid-Atlantic region.
Company Description
Baltimore Consulting is a top-tier MSP in the Maryland region that supports a wide array of clients among many industries. We strive for excellence in customer service and pride ourselves in bridging the gap between business and technology. Our typical client is an SMB in the Mid-Atlantic region.