Job Description
Job Description
JOB TITLE: Field Engineering Technician
LOCATION: Hawthorne, NY (on-site) + regular travel (50%-75%) to customer sites across U.S.
TYPE: Full time, regular
COMPENSATION:$24.00/hr - $34.00/hr
Clarapath is a medical robotics company based in Westchester County, NY. Our mission is to transform and modernize laboratory workflows with the goal of improving patient care, decreasing costs, and enhancing the quality and consistency of laboratory processes. SectionStar™ by Clarapath is a ground-breaking electro-mechanical system designed to elevate and automate the workflow in histology laboratories and provide pathologists with the tissue samples they need to make the most accurate diagnoses. Through the use of innovative technology, data, and precision analytics, Clarapath is paving the way for a new era of laboratory medicine.
Role Summary:
The Field Engineering Technician will play a critical role in supporting the installation, operation, and service of Clarapath’s SectionStar™, our advanced electro-mechanical device, at customer sites. This position requires strong technical aptitude, hands-on troubleshooting skills, and the ability to work independently in dynamic field environments. Working closely with our engineering, manufacturing, and customer support teams, this individual will ensure successful deployments, perform on-site diagnostics and repairs, and provide valuable feedback to improve product performance and reliability. We are seeking a proactive, detail-oriented technician who thrives in fast-paced settings, communicates effectively with customers, and is eager to apply problem-solving skills to real-world technical challenges.
Responsibilities:
- Install, configure, and commission SectionStar™ units at customer sites
- Perform on-site diagnostics, troubleshooting, and repair of electro-mechanical and control-system components
- Use software tools to diagnose issues, identify root causes, and support machines deployed in the field
- Conduct preventive maintenance and routine system health checks
- Accurately document service activities, maintenance findings, and corrective actions
- Collaborate cross-functionally with engineering, manufacturing, and customer support teams to communicate field issues and recommend product improvements
- Support beta testing, validation activities, and field deployment of product updates
- Maintain a high level of professionalism and clear customer communication while representing Clarapath
- Ensure compliance with safety protocols, quality standards, and applicable regulatory requirements
Qualifications:
- Associate degree or technical certification in engineering technology, electronics, mechanical systems, or a related field (Bachelor’s degree preferred)
- 2+ years of experience in field service, technical support, electro-mechanical equipment maintenance, or a related role
- Strong troubleshooting skills across mechanical assemblies, electrical systems, sensors, and control hardware
- Experience diagnosing basic electrical issues using multimeters
- Hands-on experience with wire crimping and cable assembly
- Ability to read and interpret schematics, wiring diagrams, and mechanical drawings
- Comfortable working with software tools and command-line interfaces with training and guidance from the software team
- Ability to work with small electro-mechanical components in tight spaces; steady hands required
- Competency in handling warehouse equipment such as hand trucks and electric stackers
- Excellent communication skills, strong customer-service orientation, and attention to documentation detail
- Ability to travel frequently to customer sites (up to ~50% -75%)
- Ability to lift and maneuver equipment as required for installation and service tasks
- Familiarity with laboratory or medical devices, a plus
Company Offers:
- Competitive salary will be commensurate with experience and education
- Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k; PTO and holidays)
- A collaborative and diverse work environment where our teams thrive on solving complex challenges
- Ability to file IP with the company
- Connections with world class researchers and their laboratories
- Collaboration with strategic leaders in healthcare and pharmaceutical world
- A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare
Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.