Job Description
Job Description
The Showroom Operations Manager owns the day-to-day functionality, security, and physical experience of all Frank Darling showrooms. This role ensures every location operates seamlessly while building scalable systems to support a growing retail footprint. They proactively identify and resolve issues before they impact the business.
Core Ownership Areas1. Showroom Operations
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Own daily operational functionality across all showroom locations, ensuring spaces are fully operational, maintained, and client-ready at all times.
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Maintain consistency of the Frank Darling brand experience across all locations (look, feel, scent, music, and hospitality).
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Proactively identify and resolve operational issues before they impact the client experience or team performance.
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Test and ensure shipping feasibility and assist in triaging and resolving ongoing shipping issues.
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Develop operational standards and best practices that can scale across future showroom locations.
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Manage showroom access, including keys, alarm codes, access credentials, and security permissions for new hires, transfers, and terminations.
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Develop annual facilities and maintenance budgets.
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Build preventive maintenance schedules.
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Recommend capital improvements and operational investments.
2. Facilities, Utilities & Security Management
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Manage facilities across every showroom and NY headquarters, including but not limited to: safes, alarm systems, security cameras, access control, internet, utilities, HVAC, lighting, plumbing, and waste management.
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Coordinate all repairs, maintenance requests, and emergency service calls.
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Manage relationships with landlords, property managers, contractors, and service vendors as it relates to ongoing maintenance and repairs.
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Negotiate, manage, and renew maintenance, utility, cleaning, security, and other facility service contracts.
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Manage facility-related budgets and identify opportunities to reduce operating costs without compromising the client experience.
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Ensure showrooms remain compliant with applicable safety, security, and building requirements.
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Maintain emergency procedures and coordinate responses to facilities-related incidents.
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Partner with the Showroom Launch Director on facility improvements, renovations, and operational aesthetic enhancements.
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Be available for alarm calls across all locations
3. Office Management
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Oversee day-to-day operations of the 50 Hudson office.
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Ensure shared spaces are organized, stocked, functional, and reflective of the Frank Darling brand.
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Manage office vendors, supplies, cleaning, repairs, and building services.
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Coordinate office moves, workspace changes, and ongoing improvements.
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Support employee onboarding by ensuring workspaces, equipment, and office access are ready for new hires.
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Look for opportunities to reduce costs through smarter budgeting and purchasing
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Manage repairs, building management, and handyman services
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Own and report on office budget
4. Projects & Continuous Improvement
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Lead operational improvement initiatives across the showroom fleet.
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Identify opportunities to improve efficiency, reduce costs, and enhance the client experience.
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Manage special projects related to showroom operations and retail expansion.
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Develop scalable processes to support Frank Darling's continued growth.
Other Details
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Potential for 1–2 weeks of travel per month, depending on business needs.
Qualifications
For example:
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3+ years of experience in retail operations, facilities management, or multi-site operations.
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Experience managing vendors, contractors, and facilities budgets.
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Strong project management and organizational skills.
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Ability to prioritize multiple projects in a fast-paced environment.
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Comfortable traveling frequently between showroom locations.
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Excellent communication and problem-solving skills.
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Experience with new store openings is a plus.