BBB-Data Quality Role - Work Study (1 Position)

Job Description

Job DescriptionDescription:

The Better Business Bureau of MN and ND is currently seeking a motivated Data Quality Off-Campus Work Study Student. If this could be you, keep reading!

About Us

BBB is an international non-profit network consisting of 97 BBBs across North America. BBB is one of the most recognized and trusted brands in the nation. We are supported by more than 6,900 Accredited Business, all of whom share BBB’s vision for an ethical marketplace where buyers and sellers trust each other.

When you join the team at Better Business Bureau, you will find a culture that is future-focused, supportive, and highly collaborative. We encourage each other to embody BBB’s mission of building trust, integrity, and ethics. We value innovation, hard work, and a continued commitment to learning. We value diversity and inclusion. We make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to various office committee initiatives.

As part of the Work Study program, you’ll get to experience real day-to-day work in your field of study, participate in cross-departmental development opportunities, and be networked with some of the largest brands in the region.

Position Summary:

The Data Quality Role will work closely with and report to the Manager of Trade Practices to assist with ensuring our market database is accurate and up to date. BBB’s mission is to bring businesses and consumers together in a trustworthy marketplace and we achieve this by sharing information on the businesses in our database, to consumers, so they can make wise purchasing decisions.

What does our impressive database look like?

BBB has material collected on the 175,000+ businesses in our service area of MN and ND, which is reflected on their BBB Business Profiles in our database. These profiles give consumers the background they need in a company to help determine if the business is trustworthy. The information or data we collect also helps to determine a BBB business rating, from A+ to F which is based on 14 different factors.

The Data Quality role will work to help the BBB keep the information we are reporting on updated from a variety of sources.

Responsibilities include:

• Data gathering, aggregating, and updating records –
  • Updating business addresses, phone numbers, and contact personnel in the BBB database.
  • Finding business information regarding the Secretary of State (“SOS”) registration, Department of Labor & Industry (“DLI”) and other government agency information and business start dates to record on BBB Business Profiles.
  • Researching business contact and website information online and updating BBB’s database.
  • Contacts/calls businesses in Minnesota & North Dakota for updated information.
• Working on informational reports to make sure BBB has updated and accurate data to report to consumers.
• Learning Operations portions of the Better Business Bureau-complaint handling process and customer reviews.

Requirements:

What we’re looking for in our Work Study Student:

• Pursuing a degree in Marketing, Information Technology, Business or related field.
• Exceptional customer service, interpersonal, organizational, business communication and time management skills.
• Demonstrated ability to effectively interact and collaborate with a wide range of individuals.
• Demonstrated problem solving and judgment capabilities.
• Willingness to learn and adapt to new responsibilities.
• Effective planning, organizational and detail-orientated skills – ability to prioritize multiple projects and adjust workload accordingly.
• Must take initiative, be self-motivated and an independent, accountable, dependable performer.
• Experience with Microsoft Office, with demonstrated capability in Word, Excel and Outlook.
• Bi-lingual skills will receive priority consideration.

Benefits of Learning at BBB

• Learn from and gain experience working with business professionals who touch hundreds of businesses and profiles daily and make an impact in the marketplace.
• Learn new systems and databases.
• Create relationships and connections with the BBB team members. Consideration for Internships and any FT future job opportunities.
• Gain experience with BBB – the largest business association in the upper Midwest.

Schedule/Work Location / Pay We’re looking for a student to work approximately 10 hours per week. The schedule for this Work Study role will be discussed and agreed upon mutually. BBB’s flexibility will work to match your school schedule needs! The pay for this Work Study position is $12.50/ hour. While this is a remote position, you are welcome to visit and work from our BBB Burnsville office as you’d like to.

We Support Who You Are….We strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Join us for this Work Study Program where you can balance great work with all other aspects of your life.BBB is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

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