Job Description
Job Description
A client of Insight Global is seeking an IT Support Technician (L1/L2) to provide hands‐on technical support across the NYC metro area. This is a short-term contract (2–3 months) need created due to a temporary staffing gap and requires someone who can jump in quickly, work independently, and deliver strong customer service.
This role supports a Windows-based environment and includes a mix of onsite client visits and office-based support, with local travel across NYC (5 boroughs), New Jersey, and potentially Westchester.
Key Focus Areas
1. Onsite & Remote End-User Support
- Provide Level 1 and Level 2 troubleshooting for end users in professional service environments.
- Deliver onsite support at client locations as needed, with some support performed from the office.
2. Windows / Server / Active Directory Support
- Support Windows environments and handle basic server and Active Directory tasks aligned to L2 work.
3. Customer Service & Professionalism
- Maintain a high standard of client-facing communication, ensuring a positive support experience.
- Work in a service-driven environment that emphasizes responsiveness and strong support.
Must Haves
- 5+ years of experience providing L1/L2 IT support with the ability to be self-sufficient.
- Experience with Windows, plus exposure to Servers and Active Directory (L2 level). Personal vehicle and willingness to travel locally across the NYC metro area.
- Strong interpersonal skills — must be personable and client-facing.
Exact compensation may vary based on several factors, including skills, experience, and education.
We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities.