VICE PRESIDENT, PROPERTY MANAGEMENT OPERATION

USA Properties Fund, Inc

Roseville, CA, USA

Published: 6/14/2022

Full Time

Job Description

Vice President, Property Management Operations

Reports to: President, Property Management

Supervisory Responsibilities: Regional Manager

Job Classification: Regular, Full Time, Exempt

Job Summary: Leads the execution of USA’s property management strategy across assigned portfolios and markets. Provides strategic and operational leadership to drive financial performance, operational excellence, customer satisfaction, and portfolio growth. Ensures alignment with company objectives through effective team leadership, disciplined execution, and continuous improvement initiatives.

Important Relationships: Maintains regular interaction with property management teams and cross-functional departments, including Asset Preservation, Capital Markets Group, HR, Marketing, Construction and Asset Management.

Essential Job Functions:

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

Strategic & Financial Leadership
Develops and executes annual business plans and portfolio strategies aligned with USA Properties Fund, Inc.’s objectives. Oversees budgeting, forecasting, and financial performance by analyzing operating results, reviewing variances, and partnering with senior leadership to address risks and opportunities.
Operational Oversight & Compliance
Directs property operations to ensure adherence to company policies, procedures, and regulatory requirements. Evaluates performance through property inspections, financial reviews, and operational audits, and implements corrective action plans to achieve targeted results.
Talent Leadership & Development
Leads recruitment, development, and performance management for assigned teams. Builds strong leadership pipelines by coaching, mentoring, and holding team members accountable to company standards, values, and performance expectations.
Client & Stakeholder Management
Maintains strong relationships with owners and clients through proactive communication, performance reporting, and responsiveness to inquiries and concerns. Drives continuous improvement by incorporating client feedback into operations.
Market Intelligence & Growth Strategy
Monitors market and economic trends, identifies risks and opportunities, and develops short- and long-term strategies to support portfolio performance and market expansion.
Process Improvement & Innovation
Identifies and leads initiatives that improve operational efficiency, consistency, and scalability. Partners cross-functionally to design and implement programs, systems, and best practices that enhance performance.
Vendor & Project Oversight
Coordinates with vendors, consultants, and contractors to support operational and capital initiatives. Ensures effective communication, project execution, and alignment with company objectives.

Other Responsibilities:

Upholds USA Properties Fund, Inc.’s Core Values and Mission.
Ensures compliance with all regulatory requirements, company policies, and operational standards.
Promotes a culture of safety and ensures adherence to all safety policies and procedures.
Identifies opportunities to improve efficiency, productivity, and service delivery.
Ensures Regional Managers and their teams operate in full compliance with regulatory and company standards.
Represents USA in industry associations and professional organizations.
Stays current on industry trends, technology, and best practices, applying knowledge to improve business outcomes.

Required Education and Experience:

10 – 15 years in property management and real estate operations, including 5 or more years overseeing regional manager portfolios including operations, compliance, and financial performance.
Experience overseeing more than three thousand five hundred (3500) units.
Proven success optimizing financial performance, driving operational excellence, and improving customer satisfaction across multi-asset portfolios, with advanced financial acumen in budgeting, variance analysis, revenue optimization, A/R Management, Accruals and reclassifications.
Proven experience developing and implementing sales, marketing, and customer service strategies to increase revenue and improve resident retention.
Bachelor’s degree in business, Real Estate, Property Management, or related field, or equivalent experience. Industry certifications such as CAM, CAPS, CPM or others are a plus.
Track record of 10+ years building and leading high-performing teams; recognized as an effective coach with strong expertise in change management.
Experience with RealPage OneSite, Yardi, or similar property management software platforms and Microsoft Office systems.

Preferred Knowledge, Skills and Abilities:

Deep knowledge of LIHTC and HUD/Project-Based Section 8 programs, with hands-on expereince managing audits and corrective action plans.
Expereince overseeing more than five thousand (5000) units.
Strong grasp pf industry trends, data analytics, and technology applications to support informed decision making.
Strong written and verbal communication skills, with the ability to present effectively to senior leadership, clients, and teams.
Advanced proficiency in financial analysis, budgeting, and performance management.
Strong leadership and organizational skills, with the ability to influence, develop, and hold teams accountable.
Solid understanding of fair housing laws, landlord-tenant regulations, and compliance requirements in California and Nevada.
Knowledge of OSHA regulations and employment law.

Additional Requirements:

Ability to travel regularly throughout California and Nevada to support portfolio operations.
Ability to access all areas of assigned properties, including interior and exterior spaces.
Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and property management platforms.
Ability to operate standard office equipment and perform essential job functions in both office and field environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, crawl, or sit alternatively depending on specific needs of day. Estimate 40% of time is spent on feet and 60% sitting at desk. The employee is regularly required to use hand to finger, handle, or feel; talk or hear; and the employee will regularly experience wrist motion. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Willingness and availability to travel by car or plane as needed.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. The noise level in the work environment is usually moderate.

USA Properties Fund, Inc. is an Equal Opportunity Employer and maintains a drug free work place.