Hotel Night Audit - Front Desk Agent

Job Description

Job DescriptionResponsibilities:
- Perform all end-of-day tasks, including posting charges to guest accounts and running necessary reports
- Verify the accuracy of guest accounts and resolve any discrepancies
- Handle guest check-ins and check-outs during the overnight shift
- Assist guests with inquiries and provide exceptional customer service
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area

Skills:
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Fosse Experience preferred
- Proficiency in using phone systems and other office equipment
- Previous experience in guest relations or customer service is preferred

We are seeking a reliable and customer-oriented individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the smooth operation of the hotel during the overnight shift. You will handle guest check-ins and check-outs, answer phone calls, and perform various administrative tasks. The ideal candidate has excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

If you are looking for an opportunity to work in a dynamic environment with growth potential, we encourage you to apply. We offer competitive compensation and benefits packages.

To apply for this position, please submit your resume and cover letter outlining your relevant experience. Only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with us.