Job Description
Job DescriptionIT Desk Support | $16-18 per hour | Full-Time, Contract | On-SiteWhat Matters Most
• Competitive pay of $16-18 per hour
• Schedule: 8:30 AM – 5:30 PM, Monday to Friday
• Location: 1400 La Concha, Houston, TX 77054
• 2-week contract opportunity with potential for extension
• Weekly pay with direct deposit or pay card
• Eligible to enroll in dental, vision, and medical insurance as well as 401KJob Description
We are looking for an IT Desk Support professional to join our team for a 4-6 week contract. The role requires strong customer service skills and technical support abilities. The IT Desk Support specialist will assist with the unboxing of inventory and assets, manage incoming helpdesk calls, and provide troubleshooting support. This position is ideal for individuals who are detail-oriented, enjoy problem-solving, and have a customer-first mindset.Responsibilities:
• Assist with unboxing of inventory and IT assets
• Answer and acknowledge incoming calls to the helpdesk
• Provide initial technical support and troubleshooting for internal employees
• Escalate complex issues to senior IT staff as needed
• Document issues, resolutions, and inventory updates in the helpdesk systemQualifications and Requirements:
• Prior experience in IT support or a similar role preferred
• Strong communication and customer service skills
• Basic understanding of IT systems and troubleshooting
• Ability to manage multiple tasks and respond quickly to helpdesk inquiries
• Excellent organizational skills with attention to detail
• High school diploma or GED required; relevant certifications a plusBenefits and Perks:
• Pay rate: $16-18 per hour
• Medical benefits, including dental and vision coverage
• Paid holidays
• Opportunity for training and professional growthYour New Organization:
Our client is a leading company in the tech industry, known for its collaborative work environment and focus on providing quality IT services. The team is committed to supporting employees and creating an atmosphere where both individual contributions and team success are valued.Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.The base pay range for this position is $16-18 per hour, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.