Job Description
Job Title: Fraud Specialist/Fraud Operations Specialist I
Location: Overland Park, KS 66251 (Hybrid – (3 Days on site, 2 Days Remote))
Duration: 06 Months
Shift Details: 4x10 schedule
Shift is 9:00 AM–8:00 PM CST, with one of the following schedules:
- Thursday, Friday, Saturday, and Sunday
- Saturday, Sunday, Monday, and Tuesday
Job Description:
- Must have excellent conversational skills in English
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School diploma or equivalent
- One year experience operating a computer in a Windows based environment
- One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity