Job Description
Job Title: Call Center
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Job ID:26-05239
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Location: West Chester, Ohio 45069
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Duration: 05 months on W2 contract
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Job Description:
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Client is seeking a Customer Service Representative to support cardholders by answering inquiries, resolving issues, and delivering excellent customer service. This remote position requires strong communication, computer, and multitasking skills.
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Responsibilities
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- Handle inbound customer calls and resolve inquiries.
- Provide accurate information and prompt solutions to cardholders.
- Manage customer information across multiple systems.
- Build positive relationships with customers and colleagues.
- Navigate multiple software applications while assisting customers.
- Follow established procedures and meet performance expectations.
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Required Qualifications
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- Must be at least 18 years old.
- At least 1 year of customer service experience.
- Proficiency using Chromebooks and dual monitors.
- Intermediate computer skills, including Microsoft Office and Outlook.
- Ability to multitask, type, and navigate multiple applications while speaking with customers.
- Reliable high-speed internet and a quiet, distraction-free home workspace.
- Must live within 60 miles or 60 minutes of the Cincinnati hub.
- Flexibility to work shifts between 9:00 AM and 9:00 PM EST, including one weekend day, for a total of five working days per week.
- Must pass the required background investigation (education and employment verification excluded) and fingerprinting.
- Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements.
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Preferred Qualifications
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- Banking or financial services experience.
- Call center experience.
- Experience working remotely.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to handle customer concerns professionally and adapt to changing processes.
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