Job Description
Job DescriptionPosition Overview:
We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment.
Key Responsibilities:
- Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns.
- System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance.
- Security Management: Administer user accounts and security settings to maintain system integrity and data protection.
- Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency.
- System Maintenance: Deploy software patches and updates to enhance system reliability and security.
- Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges.
- Support Delivery: Provide both remote and on-site technical support as required.
- Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Experience: 2–4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues.
- Technical Proficiency: Strong knowledge of Windows, macOS, Active Directory, Office 365, and networking fundamentals.
- Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems.
- Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach.
- Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required.
Why Join Us:
- Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace.
- Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities.
- Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment.
- Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie.
Additional Information:
- Location: Primarily office-based with occasional travel to client sites.
- Work Schedule: May include on-call or shift work as needed.
- Physical Requirements: Ability to lift up to 50 lbs.
Application Instructions:
If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally.
Join us in building a more efficient and secure digital future.guru.
Let’s build a smoother digital future—one ticket at a time.
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