Job Description
Job DescriptionDescriptionFII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.
Responsibilities
- Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
- Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
- Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
- Establish and maintain RMA procedures, work instructions, and documentation standards
- Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
- Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
- Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
- Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
- Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
- Support customer escalations related to returned products and ensure timely resolution
- Oversee disposition decisions including repair, scrap, return to customer, or replacement
- Lead cross-functional problem-solving efforts to address recurring product or process issues
- Ensure compliance with quality standards, customer requirements, and internal policies
- Train and develop team members on RMA processes, systems, and best practices
- Support audit activities related to RMA processes and documentation
- Drive reporting and visibility of RMA performance metrics to leadership
- Other Duties as assigned
Qualifications
- Bachelor’s Degree in Engineering strongly preferred
- 5+ years of experience in RMA, repair operations, quality, or manufacturing environment
- Experience in electronics manufacturing, PCBA, or repair operations preferred
- Strong understanding of RMA processes, failure analysis, and product lifecycle
- Experience working with ERP/MES systems for tracking and reporting
- Strong analytical and problem-solving skills with a data-driven approach
- Excellent communication and leadership skills with the ability to manage cross-functional teams
- Ability to manage multiple priorities in a fast-paced production/warehouse environment
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with customer-facing quality or service processes preferred
- Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds
Reasons you should work for us:
- Comprehensive benefits package including medical, dental, and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal, Vacation, and Holiday paid time off for all full-time employees.
- Onsite Aurora Health & Wellness Center available for all employees.
- Employees are continuously encouraged to learn and grow their careers in smart manufacturing.