AI Implementation Project Manager(SAP/ERP/Customer Service Automation)
Job Description
Job Description
Job description:
Location: On-site
Engagement Type: Contract
Duration: 3–6 months (with potential extension)
Compensation: Competitive, based on experience
About the Role
We are seeking a Contract Technology Consultant with strong expertise in SAP systems and applied AI solutions to help modernize and optimize our business technology processes. This role includes evaluating and implementing AI-assisted process, phone and communication solutions to improve call handling, customer experience and internal efficiency.
The ideal consultant is hands-on, practical, and business-minded—someone who can bridge the gap between operations, IT, and leadership while delivering real, measurable improvements.
Key Responsibilities
- Evaluate the existing SAP environment and business workflows to identify optimization opportunities
- Configure, customize, and enhance SAP modules, reports, integrations, and automations
- Identify, recommend, and integrate AI-driven process, phone and communication solutions, including:
- AI call assistants or virtual receptionists
- Call routing, transcription, summarization, and sentiment analysis
- AI tools to support customer service, sales, and call center efficiency
- Implement AI solutions that assist with inbound and outbound calls, customer inquiries, and internal communications
- Recommend and deploy tools for process automation, workflow optimization, and system integration
- Collaborate with internal stakeholders to translate business needs into technical solutions
- Develop documentation, SOPs, and training materials for implemented systems
- Provide guidance on best practices for system scalability, data integrity, security, and compliance
Required Qualifications
- Proven experience as a Technology Consultant, Systems Consultant, or SAP Consultant
- Strong working knowledge of SAP (ERP/CRM configuration, workflows, reporting, integrations, or customization)
- Hands-on experience implementing or advising on AI solutions, including automation and AI-assisted communication tools
- Experience integrating AI-powered phone systems, call center tools, or customer communication platforms
- Ability to analyze existing processes and recommend scalable, cost-effective improvements
- Strong communication skills with both technical and non-technical stakeholders
- Experience working in a contract or project-based consulting role
Qualifications
- Experience with ERP/CRM optimization, system migrations, or digital transformation projects
- Familiarity with AI platforms, voice AI, automation tools, or low-code/no-code solutions
- Experience supporting call centers, customer service teams, sales teams, or operations-heavy environments
- Prior experience training internal teams and creating technical documentation
Work Location: In person
Company DescriptionAbout Global Electronic Services
Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.
With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.
Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.
Company Description
About Global Electronic Services\r\n\r\nFounded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.\r\n\r\nLearn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.