IT HELP DESK & SYSTEMS ADMINISTRATOR

Job Description

Job DescriptionIT HELP DESK & SYSTEMS ADMINISTRATOR
Our CompanyN2IA Technologies is a consulting company specializing in acquisition/contracting support, cost/FinOps, and technology optimization for federal clients. We deliver tailored strategies, robust software solutions, and streamlined operations to help organizations achieve their goals. N2IA relies on secure, reliable, and scalable IT operations to support both internal teams and federal mission delivery.
A Brief OverviewN2IA Technologies is seeking an IT Help Desk & Systems Administrator to provide day-to-day IT support, systems administration, and cybersecurity support for a distributed workforce. This role is responsible for ensuring end-user productivity, secure access to systems, and adherence to cybersecurity best practices in support of federal contracting requirements.The IT Help Desk & Systems Administrator serves as the primary point of contact for IT services, supporting company personnel through device management, account administration, troubleshooting, and cybersecurity compliance activities. This position directly contributes to operational efficiency, security posture, and compliance readiness.
What You'll Need to SucceedProvide Tier 1-2 IT help desk support for remote and on-site users.Troubleshoot hardware, software, network, and connectivity issues.Administer user accounts, permissions, and access controls across enterprise systems.Provision, configure, deploy, and maintain laptops, peripherals, and mobile devices.Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.Manage onboarding and offboarding processes for employees and contractors.Maintain IT asset inventories and license tracking.Implement and enforce cybersecurity best practices, including MFA, endpoint protection, and secure remote access.Monitor security alerts and escalate incidents in accordance with incident response procedures.Support compliance activities related to NIST 800-171, CMMC, SOC 2, or similar frameworks.Develop and maintain IT documentation, SOPs, and user guides.Coordinate with third-party IT and cybersecurity vendors as needed.
Required CompetenciesStrong troubleshooting and problem-solving skills.Customer-focused approach to IT service delivery.Working knowledge of Windows operating systems.Experience supporting Microsoft 365 and identity management platforms.Understanding of basic cybersecurity principles and risk mitigation.Strong organizational skills with the ability to manage multiple priorities.Ability to document processes clearly and concisely.Effective communication skills for technical and non-technical audiences.Ability to work independently in a remote environment.
Required QualificationsA Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).A minimum of 2-4 years of experience in IT support, help desk, or systems administration roles.Experience supporting remote or distributed teams.Familiarity with endpoint security tools, MFA, and device management solutions.CompTIA Security+, Network+, or similar certification is preferred.
Equal Employment OpportunityN2IA is committed to fostering a diverse and inclusive work environment. We are an Equal Employment Opportunity Employer and encourage applications from all qualified individuals, regardless of gender, race, ethnicity, sexual orientation, disability, or veteran status.