Job Description
Job DescriptionDescription:
Facilities play a key role in coordinating and managing day-to-day reactive maintenance projects across Village Pet Care locations. This position serves as the primary support for urgent and short-cycle facility needs while acting as a secondary project lead on capital projects such as remodels, expansions, and major upgrades. The role requires strong organization, responsiveness, and comfort working in a fast-paced operational environment.
Reactive Maintenance (Primary Focus)
Coordinate and track reactive maintenance requests across multiple locations through Monday.com
Coordinate vendors and contractors for repair and maintenance work· Track purchase orders, timelines, costs, and completion status
Ensure timely communication with field teams on status, scheduling, and resolution
Review invoices and documentation to ensure accuracy and alignment with work performed
Capital Projects (Secondary Support Role)
Act as second-in-command on capital projects such as remodels, refreshes, and expansions
Support project schedules, documentation, budgets, and reporting
Assist with vendor coordination, site visits, and milestone tracking
Support project close-out documentation and punch lists
General Management
Maintain accurate project records, trackers, and shared documentation (Monday, SharePoint, Teams)
Flag risks, delays, or budget concerns to Facilities leadership
Support compliance documentation including permits, inspections, and safety requirements
Participate in site visits and travel to support maintenance or capital project needs (up to 25%)
Help identify opportunities to standardize maintenance processes and improve response times
Requirements:
Bachelor’s degree in Facilities Management, Construction Management, Operations, Business, or related field (or equivalent experience)
1–3 years of experience in facilities coordination, maintenance operations, construction support, or project coordination
Experience supporting reactive maintenance or work-order driven environments preferred
Demonstrated ability to provide exceptional internal client service by partnering closely with Operations leaders and cross-functional teams to prioritize and deliver facilities solutions.
Strong organizational skills and ability to manage multiple urgent priorities
Comfortable working with vendors, contractors, and field leadership
Calm, responsive, and solutions-oriented under pressure
Strong follow-through and attention to detail
Ability to balance reactive work with longer-term project support
Eagerness to learn and grow within facilities and capital project management
Physical & Environmental Requirements
Remote, phone-based work environment with frequent vendor and field management interactions
Ability to sit or stand for extended periods while performing job duties
Reliable high-speed internet and dependable phone connection required to support call quality and system access
Work schedule aligned to business needs and supported regions
May include early mornings, evenings, weekends, or holidays based on emergent needs