Medical Front Desk Receptionist - Floater

Job Description

Job Description

Busy neurosurgery practice is seeking a self starter Front Desk Receptionist with experience in a busy medical office setting.

Job Summary:

The Front Desk Receptionist is responsible for coordinating the daily administration of the front desk operations. The Front Desk Coordinator job duties include but not limited to greeting patients/visitors, answering a multi-telephone line, screening & routing calls, checking in patients, checking out patients, creating charts, data entry in the EMR, appointment reminders, collecting & posting payments, posting office visit charges, reconciling daily batches, office visit insurance verifications, and other projects/assignments as assigned.

Supervisory Responsibilities:

None

Essential Duties/Responsibilities:

• Greet and attend to patients in person and over the phone delivering world class customer service.
• Professionally answer incoming calls by the 3rd ring; promptly screen and route callers accordingly using proper soft transfer technique or to voicemail.
• Take accurate messages for callers requesting to leave a written message; communicate the message accurately via email to appropriate staff member.
• Check-in patients arriving by confirming the patient has properly signed in, confirm that their demographics are current and accurate, ensure that we have the patient’s current insurance card & ID scanned in their file, and complete the practice management check-in workflow.
• Check-out patients at the completion of their visit by collecting the fee ticket, collecting any applicable payment due, and ensure any patients checked in completes check out.
• Post payments in the practice management software.
• Complete daily end of the day reconciliation, reconciling all fee tickets against the schedule, ensuring all cash and credit card payments balance with practice management report.
• Prepare batch and submit to billing timely.
• Complete appointment reminders daily for the next day office visit appointments for assigned locations.
• Maintain appearance and inventory at Front Desk.
• Contact patients to confirm appointments.
• Other front desk duties as assigned.
• Rotate between offices depending on patient census.

Required Skills/Abilities:

• Clear and effective communication both oral and written.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multi-task with time management skills and prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Current working knowledge of medical terminology.
• Proficient with email, multi-line telephone system, and medical practice management system.
• Effective teamwork and ability to work with a team with a positive attitude.

Education and Experience:

High school diploma or equivalent.

Minimum of 2 years’ experience in a fast-paced medical practice as a receptionist, biller, or other administrative role.

Bilingual, Spanish & English preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Schedule is Monday - Friday, no nights or weekends.

Competitive Pay & Benefits based on experience.

Parking Reimbursement.