Job Description
Job Description
WC Smith has an exciting opportunity for an experienced General Manager to lead the team at The Collective. The Collective is a collection of properties, including Park Chelsea, The Garrett, and The Agora, in the Capitol Riverfront/Navy Yard in Washington, DC. Reporting to the property's Assistant Vice President, the leader in this role will directly manage all three buildings, totaling about 1100 apartment units. The General Manager is responsible for the day-to-day operations of The Collective, including but not limited to management, operations, and resident satisfaction.
PRIMARY RESPONSIBILITIES:
- Lead on-site operations, including leasing, maintenance, vendor management, and resident services.
- Hire, train, and lead on-site team members, including Property Managers, Leasing Consultants, and Maintenance teams.
- Manage the annual budgets of the various buildings.
- Drive occupancy and revenue by overseeing leasing operations, renewals, and pricing.
- Engage the teams to ensure timely rent collections.
- Monitor and report on property performance metrics regularly.
- Handle complex resident concerns and escalations professionally.
- Oversee contracts and vendor relationships
- Foster a customer-focused team
REQUIREMENTS:
- Prior experience as a General Apartment Manager is required.
- At least five years of residential property management experience is required.
- Proven track record of managing a team and achieving occupancy, revenue, and expense targets.
- Strong leadership experience, with the ability to coach and engage high-performing teams.
- Proficiency in property management software experience is required, with Yardi experience preferred.
- Excellent communication and problem-solving skills, with the ability to handle sensitive resident issues efficiently and professionally.
- Strong organizational and time management skills, with the ability to comfortably multitask.
- Prior experience reading and interpreting financial statements, budgets, and leasing reports.
- Previous lease-up experience would be helpful.
- CAM or ARM certifications would be helpful, but not required.
BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK):
- Health Insurance
- Dental Insurance
- Vision Insurance
- Company-paid health advocate
- Flexible Spending Account (FSA)
- Company-paid Life and AD&D
- Company-paid Short and Long-term disability
- 401(k) Plan with Company match
- Paid Time Off
- Ten Paid Holidays
- Employee Assistance Program
- Legal Insurance
- On-site apartment discount
- Leasing and renewal bonus eligibility
- Monthly phone allowance
ABOUT WC SMITH
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.
What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there and inhabit them.
We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship-building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth.
WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @ wcsmith.com or 202-465-7001.
WC Smith does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team, and such a candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in a future partnership, please contact us at careers @ wcsmith.com. Failure to comply could impact future potential partnership.