Job Description
Job Description
Location: Phoenix, AZ (Hybrid - Mostly In-Office)
Expected Hours: Mon – Fri; 8:30 AM – 4:30 PM
The Membership Coordinator is a hands-on role responsible for managing day-to-day membership tasks and ensuring that all customer records are maintained to meet Worry Free Club (WFC) standards. This position reports to the Membership Coordinator Supervisor and plays a key role in supporting various departments by completing incoming task requests, receiving inbound phone calls, auditing records, processing billing inquiries, scheduling services, and adhering to contact center scheduling and procedures, proactively engaging with membership customers to ensure satisfaction and retention.
Key Responsibilities
Task Management:
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Process incoming task requests from other departments promptly and accurately.
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Serve as the point of contact for membership-related inquiries and support needs.
Record Auditing & Maintenance:
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Audit newly sold membership records for accuracy.
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Make necessary corrections, calls and updates to ensure records comply with WFC standards.
Billing & Inquiries:
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Process billing activities and respond to billing-related inquiries in a timely manner.
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Collaborate with the billing team to resolve any discrepancies or customer issues.
Service Scheduling:
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Schedule and coordinate the yearly tune-up for member customers.
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Monitor the service calendar to ensure all scheduled services are executed as promised.
Customer Engagement:
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Make proactive outbound calls to membership customers to schedule services, address concerns, and drive retention.
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Receive inbound calls and provide premier customer service to address member needs and requests.
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Follow up on unresolved issues to ensure a high level of customer satisfaction.
Qualifications:
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Experience in customer service, administrative support, or related fields.
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Strong attention to detail and the ability to maintain accurate records.
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Excellent communication, problem solving, deescalating and interpersonal skills.
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Ability to work independently while effectively collaborating with cross-functional teams.
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Proficiency in using CRM systems is a must; familiarity with ServiceTitan is a plus.
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Previous experience in a similar role or industry is preferred.
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.