Surgery Scheduler

Job Description

Job DescriptionDescription:

The Surgery Scheduler coordinates surgeries and procedures to support timely, efficient patient care. This role serves as a central point of communication among patients, surgeons, clinical teams, and medical facilities, ensuring scheduling details, pre-operative requirements, insurance authorizations, and documentation are accurate and complete while providing clear guidance and a positive patient experience.

• Surgery Scheduling: Schedule surgeries and procedures in coordination with surgeons, operating rooms and medical facilities.
• EMR Management: Accurately input and maintain patient records, appointments and pre-operative materials and criteria in the EMR System (EPIC)
• Patient Coordination: Provide patients with pre-operative instructions, surgery details and any other necessary documentation
• Insurance Verification/Prior Authorization: Confirm patient benefits and prior authorization requirements with patient’s carrier for scheduled procedures as appropriate. Accurately document prior authorization information in EMR (EPIC)
• Communication: Act as a liaison between surgeons, medical staff, hospital OR teams and patients to ensure smooth scheduling and minimal conflicts.
• Pre-Operative Requirements: Ensure all necessary lab work, imaging, and medical clearances are completed before scheduled procedure.
• Documentation: Maintain up-to-date records of scheduled procedures, cancellations and rescheduling.
• Problem-Solving: Address scheduling conflicts, delays or urgent surgery requests in a timely and efficient manner.
• Compliance: Follow HIPAA guidelines and other regulatory requirements to protect patient privacy and ensure compliance.

Requirements:

Required Qualifications

• 1-2 years medical office experience in a scheduling role
• Anatomy, Physiology, and Medical Terminology knowledge
• Experience with EMR, Epic preferred
• Excellent communication skills and customer service
• Attention to detail and strong organizational skills
• Ability to multi-task and use critical thinking

Preferred Qualifications

• Demonstrated experience with coordinating surgical cases, obtaining required clinical documentation, working with hospitals or surgery centers, and managing pre-operative scheduling workflows.
• Working knowledge of CPT, ICD-10 and medical terminology

Core Competencies

• Critical thinking and problem-solving
• Attention to detail and documentation accuracy
• Patient advocacy and customer service
• Collaboration and relationship building
• Adaptability and responsiveness in a fast-paced environment
• Ability to manage competing priorities while maintaining accuracy and quality standards