Job Description
Job Description
Job Title : Product Quality Senior Data Analyst
Location : Wauwatosa, WI 53226
Duration : 6+ months
Note: This role is only on W2 Tax terms.
Description:
- Expected to work in-person with the team, first at the Wauwatosa Research Park location, then at Waukesha Grandview.
- Our global Medical Device client is seeking a Senior Data Analyst to support their Global Ultrasound team.
- This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality.
- Analyze data from service records, customer escalations, warranty, and other product-quality related data sources.
- Identify trends and relationships, present data for global stakeholders and summarize / synthesize data for recurring product quality reviews.
Skills:
- Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed.
- Efficient at analyzing large amounts of data, and evaluating for trends, triggers.
- Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team.
- Experience analyzing service issues or customer support records.
Key Responsibilities:
- Analyze large datasets from service records, customer escalations, warranty data, and product quality reports.
- Work with Excel to analyze and structure data, identify trends, and root causes of defects, supporting product improvement initiatives.
- Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.
- Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.
- Develop and present insights to stakeholders, including leadership and cross-functional teams.
- Automate data collection and reporting processes, ensuring timely and accurate updates.
- Transform and interpret complex log data from scanners and devices for meaningful analysis.
- Collaborate with global teams to improve data utilization and decision-making.
- Drive thought leadership, guiding teams on how to interpret/leverage data for business impact.
Required Knowledge & Skills:
- Strong database querying skills (SQL, Tableau, Power BI).
- Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets.
- Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes.
- Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.
- Strong communication skills, capable of presenting findings to leadership and stakeholders.
- Self-starter with thought leadership ability—not just executing tasks but understanding the "why" behind the data.
- Experience with large-scale data transformation and visualization tools.
- Ability to work on-site and collaborate effectively in a team environment.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities