Job Description
Job DescriptionJob TitleSupport ExecutiveEstimated Start Date3/24/2026LocationNjDuration(Months)6 MonthsRemote PossibilityNo
Job Description:
Technical Support Requirements:
Build| maintain and troubleshoot business rules
Build| maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance| logs etc.
Monitor and maintain integrations. nCino Mortgage| Optimal Blue| etc.
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to EncompassManage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.
Business Support Requirements:
Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees| employees| etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities.
Technical Skills Required:
Technical Troubleshooting Business line knowledge (Banking / Consumer Lending) Microsoft SQL server Windows OS Monitoring Tools? SolarWinds| BOTs Documentation? ServiceNow| Confluence Microsoft Office| Office 365Understanding of networking| firewall| IP segmenting| whitelisting etc. Disaster Recovery| BCPIIS| (Apache Tomcat is plus) Incident/Change Management Vendor Management Tools and Software Used: ServiceNow Window troubleshooting tools Confluence Mortgage platforms Appraisal Platforms Document share platforms Application monitoring platforms (SolarWinds)Microsoft Office toolsRole Descriptions:
Technical Support Requirements:
Build| maintain and troubleshoot business rules
Build| maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance| logs etc.
Monitor and maintain integrations. nCino Mortgage| Optimal Blue| etc.
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to EncompassManage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.
Business Support Requirements:
Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees| employees| etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities.
Technical Skills Required:
Technical Troubleshooting Business line knowledge (Banking / Consumer Lending) Microsoft SQL server Windows OS Monitoring Tools? SolarWinds| BOTs Documentation? ServiceNow| Confluence Microsoft Office| Office 365Understanding of networking| firewall| IP segmenting| whitelisting etc. Disaster Recovery| BCPIIS| (Apache Tomcat is plus) Incident/Change Management Vendor Management Tools and Software Used: ServiceNow Window troubleshooting tools Confluence Mortgage platforms Appraisal Platforms Document share platforms Application monitoring platforms (SolarWinds)Microsoft Office tools